Refund policy

Last updated: 21 October 2026

 Returns and cancellations Return eligibility depends on the items in your order. Where returns are accepted, items must be returned in the same condition in which they were received, unused, with tags and in their original packaging, unless otherwise stated in the return instructions. Your refund may be reduced if an item has been used, damaged or handled beyond what is necessary. You can request a return within 14 days after the last item in your order is delivered. We will provide a return shipping label. A return shipping fee of EUR 10.00 will be deducted from your refund. You can request cancellation or removal of items from your order until the item is dispatched. How to start a return or cancellation Acceptance of return or cancellation requests depends on the terms above and your rights under applicable law. To start a return or cancellation request, sign in to your customer account: https://shopify.com/99887710524/account If your return is approved, we will provide instructions on how and where to send your package to complete the return. Items sent back without a prior return request will not be accepted. Damage and issues Please inspect your order upon receipt and contact us immediately if an item is defective or damaged, or if you receive the wrong item. Exceptions and non-returnable items Some items may not be eligible for return, as indicated in the return terms above, in the product listing, on the website or in the store at the time of purchase. Please contact us if you have questions about whether a particular item can be returned. Exchanges Please contact us for information about exchange options before returning your item. Returns and cancellations in the European Union If you are a consumer in the European Union and buy goods online, you may have the right to cancel your order within 14 days after the day you receive the goods, for any reason, unless an exemption applies. After notifying us that you wish to cancel, you must return the goods within 14 days. We will refund eligible cancelled orders within 14 days after being informed of the cancellation, but we may withhold the refund until we receive the goods back or receive proof that you have sent them. For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery that exceeds the cost of standard delivery. To request a return, follow the instructions above on how to start a return. To request a cancellation, contact us. Returns and cancellations in the United Kingdom If you are a consumer in the United Kingdom and buy goods online, you may have the right to cancel your order within 14 days after the day you receive the goods, unless an exemption applies. After informing us that you wish to cancel, you must return the goods to us within 14 days. We will refund eligible cancelled orders within 14 days after receiving the returned goods or receiving proof that you have sent them. For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery that exceeds the cost of standard delivery. To request a return, follow the instructions above on how to start a return. To request a cancellation, contact us. Refunds We will notify you after receiving and inspecting your return to let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method, unless otherwise stated. Your bank or payment service provider may need additional time to process and credit the refund. If you do not see your refund within a reasonable period after approval, please contact us. This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, do not match their description, are not delivered within the required or agreed time, or otherwise do not comply with applicable law. Contact To request a cancellation, start a return or ask about a return, enquire about an exchange, or report damaged items, contact us at geral.loja.safetymar@gmail.com.