Shipping policy

Last updated: 21 October 2026

 Thank you for shopping at Safetymar. This policy explains how we ship your order, how much it costs, and what to expect after your purchase. Order processing Unless otherwise stated on our website, orders are processed within 5 business days (excluding public holidays). Orders placed after midday, on weekends or on public holidays may begin processing on the next business day. You will receive a confirmation email with tracking information once your order has been dispatched, if the shipping method supports it. Shipping methods and delivery times Available shipping methods and estimated delivery times are displayed at checkout. Delivery times are estimates, are not guaranteed, and start from the date your order is dispatched. They may be affected by carrier delays, weather conditions or other events beyond our control. Shipping costs Mainland Portugal: €10. Azores and Madeira: €15. Other European Union destinations: shipping costs will be determined and displayed at checkout before you complete your purchase. Customs, taxes and other applicable charges for the United Kingdom Orders shipped to the United Kingdom may be subject to taxes, duties and import charges. Where applicable, these charges will be calculated and collected at checkout. If taxes or duties are collected at checkout, they will be displayed before you place your order. If these charges are not collected at checkout, they may be payable before or upon delivery and are the customer's responsibility, unless otherwise stated. In some cases, additional import costs, customs duties, VAT, brokerage fees or carrier handling fees may be payable when your order arrives in the United Kingdom. These charges are determined by the UK customs authorities and/or the carrier and are the customer's responsibility, unless we expressly state at checkout that duties and taxes are prepaid. Customs processing may also affect delivery times. We recommend checking local import rules before placing an order. Customs, taxes and other applicable charges for the European Union Orders shipped to European Union countries may be subject to VAT, customs duties, import taxes, brokerage fees or carrier handling fees. Where applicable, taxes, duties and import charges will be calculated and displayed at checkout before you place your order. If these charges are not collected at checkout, they may be payable before or upon delivery and are the customer's responsibility, unless otherwise stated. If checkout indicates that duties and taxes are prepaid, your order will be shipped with these charges prepaid, and you should not be asked to pay additional import charges upon delivery. If checkout does not indicate that duties and taxes are prepaid, you may be required to pay VAT, customs duties, import taxes, brokerage fees or carrier handling fees before or upon delivery. Import charges are determined by EU customs authorities and/or the carrier and may vary depending on the destination country, product classification, product value, country of origin and shipping method. Customs processing may also affect delivery times. Order tracking Once your order has been dispatched, we will send you a confirmation email with a tracking number and link, where applicable. Please note that tracking information may take some time to update after you receive it. Shipping destinations We currently ship to: Germany, Belgium, Czechia, Denmark, Spain, Finland, France, Ireland, Italy, the Netherlands, Poland, Portugal, Sweden and Austria. International orders may be subject to customs duties, import taxes, fees and customs delays. Any applicable charges collected at checkout will be displayed before you complete your purchase. Address accuracy Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it. Lost, damaged or delayed packages If your order is lost, damaged or delayed, please contact us and we will help coordinate with the carrier. Order changes and cancellations Need to change or cancel your order? Contact us as soon as possible. We may be able to make changes before your order is dispatched, but once it is in transit, it cannot be modified. Refunds for cancelled or delayed orders will be processed promptly to the original payment method whenever possible. Questions? Contact our team at geral.loja.safetymar@gmail.com.